FAQ

What time is check-in time?

Check-in is between 15:00 and 18:00.
If you pass 18 o'clock, please contact the hotel.
Dinner plan: Dinner starts at 6pm. Check-in is required until 18:30.
Guests without meals and breakfast only: Last check-in is at 20:30.

How do I change accommodation dates, change plans, and cancel?

Internet reservation customers: Please make your own reservations at the reserved website. For customers making reservations by telephone: Please contact the reservation center.
Inquiry Navi Dial
Nagomi tsuki
0570-044-753
(Notice) Cancellation fee will be charged 7 days before your stay.
For details, please refer to the cancellation policy of each reservation website.
Cancellation policy https://nagomitsuki.jp/en/cancellationpolicy/

I don't know the way, so let me know.

Please see the access map to each facility from the URL below.
If you would like more information, please contact the hotel staff as below.
Nagomi tsuki
Access　https://nagomitsuki.jp/en/access/
Phone number and address are here

What is your meal like?

Kaiseki Course * Menu varies depending on the plan.
Meal　https://nagomitsuki.jp/en/dine/

I want to add a meal

Please contact us by e-mail as additional dishes are different for each inn.
The deadline varies depending on the additional dishes, so we may not be able to meet your request.
Contact information　https://nagomitsuki.jp/en/contact/

I want to change the room

It is possible if there is room available. Please contact us by phone.
The difference will be settled at the inn.
Inquiry Navi Dial
Nagomi tsuki
0570-044-753

What time for dinner? What time should I check in before dinner?

Dinner is at 6pm. Please check in by 18:00.
If you do not check in by 19 o'clock at the latest, you will not be able to eat slowly.
If you pass 18 o'clock, please contact the hotel.
Phone number and address are here

Is there a pick-up?

We accept within each building, pick-up location and time.
In addition, since it is a reservation system, please contact us in advance and make a reservation.
Inquiry Navi Dial
Nagomi tsuki
0570-044-753

Pickup location and time

Beppu Station East Exit Family Mart Reservation system every hour from 15:00 to 18:00

What are the check-in and check-out times?

Check-in: 15:00 ~ 18:00
Check-out: 10:00
It is.

Early check-in and late check-out availability and price

2,000 yen (excluding tax) per hour for both in and out.

Do you want a non-smoking room?

All rooms are non-smoking rooms.
Smoking areas are available, so please do not smoke outside of the designated areas.

Do you want a big bed?

All beds are the same size.

Do you have a twin bed or a double bed?

It is stated in the accommodation plan.
If you want to change it, please make a reservation again.

Do you want a quiet room?

All rooms are quiet rooms.

Is there a child fee?

We're sorry, but children under 12 are not allowed to stay.

Is there free parking?

Free parking is available at all hotels.
No reservation is required.
If it is full, we will guide you to the second parking lot, so please speak to the staff.

Do you have cakes, flowers and other options for anniversaries? Birthday cake etc.

If you apply 3 days before your stay, you can prepare cakes and flowers for an additional fee.
In addition, you can arrange to bring it on the day or order it yourself and arrive at the hotel.
At that time, cash on delivery cannot be received, so please pay by prepayment and arrange to arrive in the morning on the day of check-in.

Do you offer allergy / vegetarian meals?

We do not support it, but we do as much as possible.
Please consult with each inn once.
Inquiry Navi Dial
Nagomi tsuki
0570-044-753

I can't eat something. Can you take me out of the dish?

Please contact us at least 3 days before your stay.
I will prepare another dish.
Inquiry Navi Dial
Nagomi tsuki
0570-044-753

I can't eat raw fish. Can you help me?

Please contact us at least 3 days before your stay.
We will prepare boiled fish or another dish.
Inquiry Navi Dial
Nagomi tsuki
0570-044-753

Can you prepare baby food?

Not available.
You can warm it if you bring it to the restaurant.

Can you provide hot water for your baby's milk?

I will prepare it.

Can you prepare a baby bath?

Not available.

How old is a bath tax?

For those over 13 years old.

Are there open-air baths in all rooms?

It depends on the room. For details, please see HP.
A large bath with 100% source is fully equipped. Please use that too.
Rooms　https://nagomitsuki.jp/en/stay/

Do you support wheelchairs?

Only some rooms from the Kotori no tayori are available.

When does the cancellation / change fee start?

7 days before your stay.
For details, please refer to the cancellation policy of each reservation site.
Cancellation policy　https://nagomitsuki.jp/en/cancellationpolicy/

Hotel phone number and address

Nagomi tsuki
〒874-0032
11-18 Kamijinhoncho, Beppu City, Oita Prefecture
Phone number 0977-66-9292
E-Mail nagomitsuki@jpn-rsc.co.jp